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Effective September 8, 2025, authorization requests will no longer be accepted by email. Please submit all requests via provider portal, fax or phone.

PROVIDER NEWS ALERT: This alert is to inform Hospice Value-Based Insurance Design (VBID) providers of a claims recovery project. This project is related to a post-payment reconciliation that was done by the Centers for Medicare & Medicaid Services (CMS). VBID providers will need to submit new claims to CMS/Palmetto for reimbursement. Please refer to the following link for additional information: Jurisdiction M HHH – RESOLVED: Claims not Processing Correctly for the Hospice Benefit Component of the Value-Based Insurance Design Model

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    ProCare Advantage (HMO I-SNP) is a division of Cantex Continuing Care Network, LLC. Formed in 1978 and now operating 37 nursing facilities in Texas and New Mexico, Cantex is an established and respected industry leader in the provision of exemplary skilled nursing care. Its “Committed to Excellence” philosophy emphasizes compassion, service and a commitment to realizing the best possible health outcomes for its patients, including its ProCare Advantage Medicare beneficiaries. Respected for its proactive performance improvement programs and its continuous commitment to caring and to quality, Cantex has built a comprehensive, innovative, streamlined and holistic approach to meeting the full continuum of long term and ancillary care needs in the communities it serves. This fully integrated range of services promotes a seamless experience for its patients and includes home health, hospice, rehabilitation and pharmacy services. Learn more at Cantex.