Contact Us

Hours of Operation:

  • Member Services: 8am –  8pm LOCAL TIME, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th
      • Note: Member Services is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas
  • Provider Services: 8am – 6pm LOCAL TIME
  • Utilization Management: 8am – 8pm LOCAL TIME, 7 days a week

For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.

When calling Provider Services, first select option #2.

General Provider Inquiries

Provider Portal (Prior Authorizations)

EZ-Net Portal (Check Status of a Claim or Eligibility)

Claims Helpdesk

  • Phone: 1-844-206-3719 (TTY 711)
  • Mailing Address: ProCare Advantage
    PO Box 815
    Glen Burnie, MD 21060-0815

Utilization Management

Navitus Pharmacy Helpdesk

Network Support

  • Phone: 1-844-206-3719 (TTY 711)
  • Email:                 

SSI Claimsnet Customer Support


When calling Member Services, first select option #1.

Member Inquiries + Enrollment Services


Appeals and Grievances

  • Phone: 1-844-206-3719 (TTY 711)
  • Fax:  1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials.


  • URL:
  • Phone:                          1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

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