Contact Us
Hours of Operation:
- Member Services: 8am – 8pm LOCAL TIME
- Provider Services: 8am – 6pm LOCAL TIME
- Utilization Management: 8am – 5pm LOCAL TIME
For Deaf or Hard of Hearing customers, please dial 711.
When calling Provider Services, first select option #2.
General Provider Inquiries
- Phone:1-844-206-3719 (TTY 711)
- Email: procarecustomerservice@allyalign.com
EZ-Net Provider Portal
- Web Address: https://planprovportal.align-360.com/EZ-NET60PROCARE/Login.aspx
- Mailing Address: ProCare Advantage
PO Box 5849
Glen Allen, VA 23058
Claims Helpdesk
- Phone: 1-844-206-3719 (TTY 711)
- Mailing Address: ProCare Advantage
PO Box 5849
Glen Allen, VA 23058
Utilization Management
- Phone: 1-844-206-3719 (TTY 711)
- Fax: 1-833-610-2399
- Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists
Navitus Pharmacy Helpdesk
- Web Address: www.navitus.com
- Phone: 1-866-270-3877 (TTY 711)
EZ-Net Support/Provider Services
- Phone: 1-844-206-3719 (TTY 711)
- Email: eznetsupport@allyalign.com
Network Support
- Phone: 1-844-206-3719 (TTY 711)
- Email: networksupport@procareadvantageplan.com
SSI Claimsnet Customer Support
- Phone: 1-800-356-0092
- Email: HelpDesk_Dallas@ssigroup.com
Compliance
- Chief Compliance: David Erikson
- Email: DEriksen@cantexcc.com
- Phone: 214-954-4114
- General Email: compliance@procareadvantageplan.com
- Mailing Address: ProCare Advantage Compliance Dept.
- 2537 Golden Bear Drive Carrollton, TX 75006
- Hotline:1-844-317-9059 (toll free)
- Fax: 1-833-610-2380
When calling Member Services, first select option #1.
Member and Enrollment Services
- Phone: 1-844-206-3719 (TTY 711)
- Fax: 1-833-610-2390
- Email: procarecustomerservice@allyalign.com
- Mailing Address: ProCare Advantage
Po Box 5849
Glen Allen, VA 23058
Compliance
- Email:compliance@procareadvantageplan.com
- Mailing Address: ProCare Advantage Compliance Dept.
- 2537 Golden Bear Drive Carrollton, TX 75006
- Compliance Hotline:1-844-317-9059 (toll free)
- Fax: 1-833-610-2380
- Compliance Officer: David Erikson
- Email: DEriksen@cantexcc.com
- Phone: 214-954-4114
Appeals and Grievances
- Phone: 1-844-206-3719 (TTY 711)
- Fax: 1-833-610-2380
- Call to submit or check on an authorization request, or ask about authorization denials.
Medicare
- URL: www.medicare.gov
- Phone: 1-800-MEDICARE (1-800-633-4277)
Privacy or HIPAA
- Phone: 1-844-206-3719 (TTY 711)
- Email:PrivacyNotice@procareadvantageplan.com
- Mailing Address: ProCare Advantage
- Attn: Compliance Department
PO Box 5849
Glen Allen, VA 23058
Speak With an Agent
Complete the boxes below to have a plan representative contact you.