Contact Us

Our hours of operation are Monday-Friday 8:00 am-8:00 pm local time

EZ-Net Provider Portal

Claims Helpdesk

  • Phone: 1-844-206-3719 (TTY 711), option 4
  • Mailing Address: ProCare Advantage
    PO Box 5849
    Glen Allen, VA 23058

 

Utilization Management

  • Phone: 1-844-206-3719 (TTY 711), option 3
  • Fax: 1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

 

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

Network Support

SSI Claimsnet Customer Support

Compliance

  • Chief Compliance: David Erikson
  • Email: DEriksen@cantexcc.com
  • Phone: 214-954-4114
  • General Email: compliance@procareadvantageplan.com
  • Mailing Address:
    ProCare Advantage Compliance Dept.
  • 2537 Golden Bear Drive Carrollton, TX 75006
  • Hotline:1-844-317-9059 (toll free)
  • Fax:  1-833-610-2380

Member and Enrollment Services

Compliance

  • Chief Compliance: David Erikson
  • Email: DEriksen@cantexcc.com
  • Phone: 214-954-4114
  • General Email: compliance@procareadvantageplan.com
  • Mailing Address:
    ProCare Advantage Compliance Dept.
  • 2537 Golden Bear Drive Carrollton, TX 75006
  • Hotline:1-844-317-9059 (toll free)
  • Fax:  1-833-610-2380

Appeals and Grievances

  • Phone: 1-844-206-3719 (TTY 711), option 6
  • Fax:  1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials.

Medicare

Privacy or HIPAA

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