Contact Us

Hours of Operation:

  • Member Services: 8am –  8pm LOCAL TIME, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th
      • Note: Member Services is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas
  • Provider Services: 8am – 6pm LOCAL TIME
  • Utilization Management: 8am – 8pm LOCAL TIME, 7 days a week

For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.

When calling Provider Services, first select option #2.

General Provider Inquiries

EZ-Net Portal (Check Status of a Claim or Eligibility)

Claims Helpdesk

  • Phone: 1-844-206-3719 (TTY 711)
  • Mailing Address: ProCare Advantage
    PO Box 5849
    Glen Allen, VA 23058

Utilization Management

  • Phone: 1-844-206-3719  (TTY 711)
  • Fax: 1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

Navitus Pharmacy Helpdesk

    Network Support

    SSI Claimsnet Customer Support


    When calling Member Services, first select option #1.

    Member and Enrollment Services


    Appeals and Grievances

    • Phone: 1-844-206-3719 (TTY 711)
    • Fax:  1-833-610-2380
    • Call to submit or check on an authorization request, or ask about authorization denials.


    • URL:
    • Phone:                          1-800-MEDICARE (1-800-633-4277)

    Privacy or HIPAA

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