Contact Us

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 5pm LOCAL TIME

For Deaf or Hard of Hearing customers, please dial 711.

When calling Provider Services, first select option #2.

General Provider Inquiries

EZ-Net Provider Portal

Claims Helpdesk

  • Phone: 1-844-206-3719 (TTY 711)
  • Mailing Address: ProCare Advantage
    PO Box 5849
    Glen Allen, VA 23058

 

Utilization Management

  • Phone: 1-844-206-3719  (TTY 711)
  • Fax: 1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

 

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

Network Support

SSI Claimsnet Customer Support

Compliance

  • Chief Compliance: David Erikson
  • Email: DEriksen@cantexcc.com
  • Phone: 214-954-4114
  • General Email: compliance@procareadvantageplan.com
  • Mailing Address: ProCare Advantage Compliance Dept.
  • 2537 Golden Bear Drive Carrollton, TX 75006
  • Hotline:1-844-317-9059 (toll free)
  • Fax:  1-833-610-2380

When calling Member Services, first select option #1.

Member and Enrollment Services

Compliance

  • Email:compliance@procareadvantageplan.com
  • Mailing Address: ProCare Advantage Compliance Dept.
  • 2537 Golden Bear Drive Carrollton, TX 75006
  • Compliance Hotline:1-844-317-9059 (toll free)
  • Fax:  1-833-610-2380
  • Compliance Officer: David Erikson
  • Email: DEriksen@cantexcc.com
  • Phone: 214-954-4114

Appeals and Grievances

  • Phone: 1-844-206-3719 (TTY 711)
  • Fax:  1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials.

Medicare

  • URL:  www.medicare.gov
  • Phone:                          1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

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