1-844-206-3719 (TTY 711)
Member Services
Phone: 1-844-206-3719 (TTY 711), option 1
Mon-Fri, 8:00am-8:00pm ET.
Calls to this number are toll free.
Fax: 1-800-791-1463
Mailing Address:
ProCare Advantage
PO Box 5849
Glen Allen, VA 23058-5849
Enrollment Services
Phone: 1-844-206-3719 (TTY 711), option 2
Mailing Address:
ProCare Advantage
PO Box 5849
Glen Allen, VA 23058-5849
Compliance Hotline
Phone: 1-844-317-9059 (TTY 711). toll free
Fax: 1-800-335-0270
Compliance Officer
Mailing Address:
ProCare Advantage
Attn: Mildred Anderson
2537 Golden Bear Drive
Carrollton, TX 75006
Appeals and Grievances
Phone: 1-844-206-3719 (TTY 711), option 6
Fax: 1-800-862-2730
Mailing Address:
ProCare Advantage
Attn: Appeals and Grievances Dept.
PO Box 5849
Glen Allen, VA 23058-5849
Utilization Management
Phone: 1-844-206-3719 (TTY 711), option 3
Fax: 1-800-791-1463
Call to submit or check on an authorization request, or ask about authorization denials
Medicare
Web address: www.medicare.gov
Phone: 1-800-MEDICARE (1-800-633-4277)
Privacy or HIPAA
Phone: 1-844-206-3719 (TTY 711)
Mailing Address:
ProCare Advantage
Attn: Privacy and Compliance Dept.
PO Box 5849
Glen Allen, VA 23058-5849
Provider Portal
Web Address: https://planprovportal.align-360.com/EZ-NET60PROCARE
Claims Helpdesk
Phone: 1-844-206-3719 (TTY 711), option 4
Mail Medical Claims to:
PO Box 908
Addison, TX 75001-0908
Utilization Management
Phone: 1-844-206-3719 (TTY 711), option 3
Fax: 1-800-791-1463
Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for all specialists
Navitus Pharmacy Helpdesk
Web Address: www.navitus.com
Phone: 1-866-270-3877 (TTY 711)
EZ-Net Support/Provider Services
Phone: 1-844-206-3719 (TTY 711), option 4
Email: eznetsupport@allyalign.com
Network Support
Phone: 1-844-206-3719 (TTY 711), option 4
EDI Customer Support
Web Address: http://exchangeedi.com/quick-links/
Phone: 1-888-635-009, Option 2
